Shipping
Purchase your gifts before 16/12 to receive them in time for the holidays!
What are the delivery times and costs?
Delivery is always free and is usually within 4-8 working days.
The products are delivered from Monday to Friday during office hours. Dispatches and deliveries are not made on Saturdays, Sundays or national holidays.
Always choose an address where someone is available to collect the package. If you prefer to receive your order at the office or at a reception, please also indicate the name of the contact person.
How can I check the delivery status?
The order confirmation email contains the Tracking Number, a code that allows you to track the package in real time on the courier's website.
If you have a My Account, you can follow your order directly from the "My orders" section.
What happens if I am not at home when the courier arrives?
The courier will leave a note with their contact details. Please contact the courier to find out if a further attempt at delivery will be made or if the order will be deposited at a collection point (access point).
If you do not contact the courier or do not collect the order from the collection point, after a few days the package will be sent back to our warehouse and you will be contacted by our Customer Service to see if you want the package to be delivered again or if you would like a refund.
Which countries do you ship to?
We currently ship to Albania, Austria, Belgium, Bulgaria, Cyprus, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Holland, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and the United Kingdom.
Are there any addresses you cannot ship to?
We cannot deliver to post office boxes or "hold mail" services.
We also cannot ship to the following areas: Campione d'Italia, Lake Lugano, Livigno, Azores, Madeira, French Overseas Departments, Channel Islands, Gibraltar, Canary Islands, Balearic Islands, Andorra, Ceuta, Melilla, Åland Island, San Marino, Vatican City.